In December 2015, FBO began disabling accounts that have not updated their login password within the previous 90 days.
FBO will notify accountholders via email about 10 days before the account will be disabled. This email will indicate that the account password must be updated. Only the person listed as the contact on the FBO account will receive this email and be able to update the password.
If you do not update your FBO account and your account it disabled, when you try to login, you will get a message that reads: Your account has been disabled.
To reinstate the account, you must call the FBO Help Desk. To reach a representative, call 866-606-8220, and then push #2 and #2 again.
The FBO representative will ask you to confirm the following information (which you can find in the setup email FBO sent you when you created the account):
- Accountholder’s Name: This must match the name on the account.
- Phone Number: This is strictly for callback purposes and does not need to match the account.
- Email: This is where a transcript of the phone call will be sent and does not need to match the account.
- FBO Username: This is the username you use when you log in to your account.
The representative may ask for additional information to confirm the account, including the company’s DUNS Number, Company Name, or something about the Company which you should be able to easily answer.
Once you’ve confirmed your account, the representative will reactivate your account so that your password works. However, the representative also will suggest you log in immediately and change your password. If you do not, the account will again be disabled at midnight and you must go through the entire confirmation process again.
If you do not update your password or re-confirm your account with FBO, you will lose access to any custom searches you’ve set up.
If you have any questions, please call us at 877-252-2700 ext. 1.