Many people have trouble keeping track of all their passwords. In an age where everything is digitally connected through social media, cloud computing, text messages and email, many of us have at least a handful of passwords we need to memorize. While complex passwords are generally regarded to be more secure than simple passwords, they are also the hardest for us to remember. The Central Contractor Registration, along with many other Federal Government hosted websites, requires a particular level of length and complexity for user passwords. If you only log into CCR once a year, it’s likely you’ll have lost or misplaced your User ID or password since the last time you renewed.
Navigating CCR’s login retrieval system may seem intimidating, but if you know what to expect, it’s not so bad. Remember through the process that your CCR registration does contain some potentially sensitive information you may want to keep private, so the hurdles you have to jump are there for your protection.
First, don’t keep trying to login if your information is being rejected. Three unsuccessful login attempts will result in your account being locked.
Before you try anything else, verify that you are using the correct User ID. This is the easiest information to retrieve, so it’s good place to start. Click the “Forgot User ID” link and enter the email address associated with your user account. You should receive an email with the User ID within an hour.
If the User ID is not the issue, you’ll need to reset your password. First, try to accomplish this online by clicking the Forgot Password link. You will be asked for your User ID on the next page. After supplying the User ID, you will be presented with five security questions. In order to proceed and reset the password, you will need to successfully answer these questions. If you succeed, you will be allowed to change the password and then log in.
If you are unable to answer the security questions, you’ll need to call Federal Service Desk to reset the password. In order for them to be able to reset the password, you’ll need to be listed as either the primary or alternate POC on your CCR registration. You should also have your DUNS number handy when you call.
Federal Service Desk will ask you to verify some of the information you used to create your account and register, including the email address used to set up your user account. Once you verify the information, they will send you an email with a link you can use to reset your password.
If you are unable to verify the information or if the person listed as the POC on your CCR registration is no longer with your organization, you will likely be required to send a letter by mail to reset the account. The Federal Service Desk will send you an email containing the letter you need to send. This must be printed out onto your company letterhead, signed by the company President, CEO, or other authorized signature authority, notarized and then mailed to the Hart Dole Inouye Federal Center in Battlecreek, MI. It is highly recommended that you send the letter through overnight mail with delivery confirmation in order to expedite your request and avoid any delays.