SAM appears to be back online; if you need assistance using the new system or run into problems, call the Contractor Helpline at (877) 252-2700 ext 1.
EDIT – (4:43pm EST) The site is coming up again but it’s glacier slow and FSD has not yet provided an update announcing the site is back up. We would recommend waiting a little while longer before you try doing anything critical on the site.
Don’t be surprised if you receive an error message while trying to access the new System for Award Management today. The site has been down for a few hours now (as of 4:30pm EST) and the Federal Service Desk is reporting that the site is “temporarily unavailable as a result of system maintenance.” They recommend trying the site again in a few hours. Wait times for calling the Federal Service Desk are unusually high today due to the launch and unavailability of SAM, so we don’t recommend trying to call them unless it’s absolutely necessary. For now, it’s probably best to just hang back and check SAM.gov every few hours.
If you need assistance once SAM is back up and active – call the Contractor Helpline at (877) 252-2700 ext 1. We’ll be checking SAM routinely throughout the evening and will provide updates here as they become available.